Grievance redressal mechanism :

Customers who wish to provide feedback or send in their complaint may use the following channels between 10:00 am and 7:00 pm, on Monday to Friday (except on national holidays).

Internal Machinery to handle the customer complaints

• i) Call our Customer Service Helpline on +91-9154116665 (10:00 am to 7:00 pm – Monday to Friday, except on national holidays)

• ii) Email us at contact@isfc.in

• iii) Write to us at the mentioned address:

  Unit No- 8-2-269/2/52, 1st Floor, Plot No 52, Sagar Society, Road No 2, Banjara Hills, Hyderabad -500034

In case the complaint is not resolved within the given time or if he/she is not satisfied with the solution provided by LFL, the customer can approach the Grievance Redressal Officer:

Mr. N S Shanker Rao

Phone : +91-9885444322 – 10.30 am to 6.00 pm (Monday to Friday except National Holidays)

Email : shanker.rao@isfc.in