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Indian School Finance Company Private Limited

Current Opening Detail

Job Detail
Job title Manager - Collection
Location Banglore/Indore
Description

As a Team Lead- Collections, you will be responsible for leading the team in recovering outstanding debt from our customers.

Specific Responsibilities
  • Should be able to handle customer queries and liaise with client with regards to customer queries.
  • Ensure deposits and banking of cash/cheque collected done as per process and timely fixed.
  • Share report on a daily bases without reminders.
  • Overall responsibility of the team performance of collections.
  • Supporting the collection team on the field to help them to resolve recovery related issues.
  • Responsible and accountable for tele-collections for buckets assigned
  • Preparing regular Roasters and Weeks Offs
  • Create and implement strategies to increase the number of successful collections on outstanding debt
  • Train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
  • Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company
  • Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
  • Monitor team performance and report on metrics
  • Motivate team members and discover training needs and provide coaching
  • Listen to team members feedback and resolve any issues or conflicts

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